Privacy Policy

This Privacy Policy explains how L'Éclat Auto collects, uses, discloses, and protects your personal data when you use our online platform or interact with this service. L'Éclat Auto is committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for your personal data is L'Éclat Auto, located at 57 Rue de la Villette, Lyon, Auvergne-Rhône-Alpes, 69003, France.

Personal Data We Collect

We collect personal data when you provide it to us directly, and we may also collect data automatically as you use our online platform.

Data you provide directly may include:

• Identification and contact information such as your name, postal address, telephone number, and email address.
• Details related to the services you book or inquire about, such as vehicle information.
• Payment information if you make transactions through the service.
• Information you provide when you communicate with us.

Data collected automatically may include:

• Information about your device and how you access our site, such as your IP address, browser type, operating system, and browsing activity.

How We Use Your Data

We use the personal data we collect for the following purposes:

• To provide and manage the car wash services you request, including scheduling, processing payments, and communicating with you about your appointments.
• To respond to your inquiries and provide customer support.
• To improve our services and the functionality of our online platform.
• To communicate with you about updates, promotions, or other relevant information, where you have consented to receive such communications or where permitted by law.
• To ensure the security and integrity of our site and services.
• To comply with legal obligations.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• The necessity of processing for the performance of a contract with you, such as providing the car wash services you have booked.
• Your consent, for specific purposes such as sending marketing communications. You have the right to withdraw your consent at any time.
• Our legitimate interests in operating and improving our business, provided these interests do not override your fundamental rights and freedoms.
• Compliance with a legal obligation.

Data Sharing and Disclosure

We do not sell your personal data. We may share your data with trusted third parties in the following circumstances:

• Service Providers: We may share data with third-party service providers who perform services on our behalf, such as payment processing, hosting, analytics, or customer support. These providers are obligated to protect your data and process it only according to our instructions and applicable laws.
• Legal Compliance: We may disclose your data if required by law, court order, or other governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. However, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined based on the type of data, the purpose of processing, and applicable laws.

Your Data Protection Rights

Under GDPR and other applicable laws, you have certain rights regarding your personal data:

• The right to access: You have the right to request a copy of the personal data we hold about you.
• The right to rectification: You have the right to request that we correct any inaccurate or incomplete data we hold about you.
• The right to erasure (Right to be Forgotten): You have the right to request that we delete your personal data under certain circumstances.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and transmit it to another controller.
• The right to object: You have the right to object to the processing of your personal data under certain circumstances, particularly when processing is based on legitimate interests or for direct marketing purposes.
• The right to withdraw consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.
• The right to lodge a complaint: You have the right to lodge a complaint with a competent supervisory authority if you believe our processing of your personal data infringes applicable data protection laws.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Similar Technologies

Our online platform may use cookies and similar technologies to collect information about your browsing activities, improve your user experience, and analyse site usage. You can manage your cookie preferences through your browser settings.

International Data Transfers

Your personal data may be transferred to and processed in countries outside of the European Union (EU) or European Economic Area (EEA) where different data protection laws may apply. When we transfer your data outside the EU/EEA, we ensure appropriate safeguards are in place, such as relying on standard contractual clauses approved by the European Commission, to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our online platform.

Contact Us

If you have any questions about this Privacy Policy or our data protection practices, you can contact us by postal mail at our registered office:

L'Éclat Auto
57 Rue de la Villette
Lyon, Auvergne-Rhône-Alpes
69003
France